{"id":2395,"date":"2025-10-14T11:31:24","date_gmt":"2025-10-14T09:31:24","guid":{"rendered":"https:\/\/brookfieldse.hemsida.eu\/right-of-withdrawal-and-complaints\/"},"modified":"2026-04-13T13:52:52","modified_gmt":"2026-04-13T11:52:52","slug":"right-of-withdrawal-and-complaints","status":"publish","type":"page","link":"https:\/\/brookfieldse.hemsida.eu\/en\/right-of-withdrawal-and-complaints\/","title":{"rendered":"Right of withdrawal and complaints"},"content":{"rendered":"\t\t
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Right of withdrawal and complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Here you will find information about the right of withdrawal (consumer) and how to proceed if you are dissatisfied.<\/p>

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Right of Withdrawal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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As a private individual, you have a 14-day right of withdrawal for purchases made exclusively remotely, according to the Distance and Home Sales Act (for personal insurance, the withdrawal period is 30 days).<\/p>

The right of withdrawal does not apply to agreements entered into by a legal entity.<\/p>

To exercise your right of withdrawal, please contact your representative at our company, or email
kundservice@brookfield.se<\/a>
or call us at
08 503 093 30<\/a> and we will assist you.<\/p>

Complaints Handling<\/h2>

We value our reputation as providers of quality services. Should you find that our services do not meet your expectations, you are welcome to submit a complaint.
A response or notification regarding further processing will be provided as soon as possible, but no later than 14 days from the date the complaint was received. <\/p>

If a dispute arises between a customer and Brookfield, it may be heard by a Swedish general court.
Consumers may also have their dispute reviewed by the National Board for Consumer Disputes (ARN).<\/p>

Complaints regarding the handling and decision in a claims case<\/h3>

If you are not satisfied with the handling or decision in a claims case, claims and complaints should primarily be sent to:<\/p>

Brookfield Underwriting AB
Attn: Pontus Andr\u00e9, Head of Complaints
Box 5775
114 87 Stockholm
Tel: 08-503 093 30
Email: klagomal@brookfield.se<\/a><\/p>

The purpose of this procedure is to resolve the complaint fairly and as quickly as possible.
We will confirm receipt within 5 business days and aim to resolve the complaint within 14 days.
If we cannot resolve the matter directly, an interim response will be sent explaining why.<\/p>

After receiving a final response, you may appeal to the National Board for Consumer Disputes (ARN) within one year of the decision.
ARN is a public authority that impartially reviews disputes between consumers and companies.
Their decisions are not binding, but most companies follow them.
The service is free of charge.<\/p>

National Board for Consumer Disputes (ARN)
Box 174
101 23 Stockholm
Tel: 08-508 860 00
Email: arn@arn.se<\/a>
www.arn.se<\/a><\/p>

If this product was sold online within the EU, you can also use the EU’s online dispute resolution platform:
ec.europa.eu\/odr<\/a><\/p>

Complaints concerning the mediation of an insurance policy<\/h3>

Brookfield acts as an insurance intermediary and operates as a coverholder with a mandate to underwrite insurance policies on behalf of selected insurers.
If you wish to submit a complaint regarding the mediation of an insurance policy, please contact your representative at our company or:<\/p>

Brookfield Underwriting AB
Attn: Pontus Andr\u00e9, Head of Complaints
Box 5775
114 87 Stockholm
Tel: 08-503 093 30
Email: klagomal@brookfield.se<\/a><\/p>

Receipt will be confirmed within 5 business days.
We aim to provide a final response within 14 days or will issue an interim response.
If you are still dissatisfied, you may appeal to ARN within one year.<\/p>

If the product was sold online within the EU, you can also use the EU’s online dispute resolution platform:
ec.europa.eu\/odr<\/a><\/p>

Guidance<\/h3>

As a consumer, you can receive guidance from the Swedish Consumers’ Insurance Bureau, the Swedish Consumer Agency, or your municipal consumer guidance service.<\/p>

Swedish Consumer Agency
Box 48
651 02 Karlstad
Tel: 0771\u2013525 525
Email: konsumentverket@konsumentverket.se<\/a>
www.konsumentverket.se<\/a><\/p>

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Right of withdrawal and complaints Here you will find information about the right of withdrawal (consumer) and how to proceed if you are dissatisfied. Right of Withdrawal As a private individual, you have a 14-day right of withdrawal for purchases made exclusively remotely, according to the Distance and Home Sales Act (for personal insurance, the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":36,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"Right of Withdrawal and Complaints Handling | Brookfield","description":"Your rights regarding complaints handling and the right of withdrawal.","noindex":"1"},"footnotes":""},"class_list":["post-2395","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/pages\/2395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/comments?post=2395"}],"version-history":[{"count":2,"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/pages\/2395\/revisions"}],"predecessor-version":[{"id":2397,"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/pages\/2395\/revisions\/2397"}],"wp:attachment":[{"href":"https:\/\/brookfieldse.hemsida.eu\/en\/wp-json\/wp\/v2\/media?parent=2395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}